Customer Testimonials in Fayetteville AR

Everyone was very friendly and helpful. I had a great experience. I would definitely recommend buying from them.

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How often does a car purchase end up being one of the best memories of the year? While celebrating a recent birthday, I reflected on the high points of the past 12 months and my visit to Superior GMC Buick immediately brought a smile. The initial search for a new vehicle had been stressful. I spent two days shopping at several north Texas dealerships, being “talked at” by as many as four different salesmen. My son had recently bought a car from Jeff Blake at Superior, and was impressed with Jeff’s expertise and service, so he suggested that I fly ... Read More

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Google - Jun 26, 2026

How often does a car purchase end up being one of the best memories of the year? While celebrating a recent birthday, I reflected on the high points of the past 12 months and my visit to Superior GMC Buick immediately brought a smile. The initial search for a new vehicle had been stressful. I spent two days shopping at several north Texas dealerships, being “talked at” by as many as four different salesmen. My son had recently bought a car from Jeff Blake at Superior, and was impressed with Jeff’s expertise and service, so he suggested that I fly to Fayetteville for this major purchase. Working with Jeff was an incredibly positive experience! He was fully prepared when I arrived at the dealership and even took the time to help me set up the Buick app. It was a busy Saturday, but he treated me like a valued customer and made sure the interior of my vehicle was in good order before I buckled into the driver’s seat. Finance manager Mason Beck took the time to answer all my questions while guiding me through the forms for my loan and necessary taxes. The entire process was seamless and - although I did not take a photo to commemorate the day - the experience left an impression that I will never forget.

My wife and I had the best dealer experience at Superior. We drove down from Missouri to look at a Honda Ridgeline, not what they generally sell. However the vehicle was in great shape, the sales people were straight forward and to the point. They treated my wife and I with respect and was one of the speediest purchases I have made at a dealership in years. Thank you so much for being an outstanding dealership.

Superior dealership is very responsive. They got me in quickly, reviewed all my concerns and worked efficiently. I waited for the car to be done, and it was quicker than I thought. I have a very positive experience with them each time I have called or come in. Thanks

Great customer service which a lot of dealerships are missing!

Service was done in a reasonable amount of time. Staff was very courteous and friendly. Waiting area was clean and comfortable

I scheduled my oil change and tire rotation online. They text to confirm and stayed in communication to remind me. It was a smooth and easy check in at the service counter. They took care of me and my car in less than one hour. The waiting area was comfortable and inviting with snacks and drinks. I will be back for sure! I like how Superior is nice, polite and NOT PUSHY!!!

Best service….best price!

Easy to work with. They go out of their way to ensure you have a pleasant experience.

Superior Buick GMC delivered hands-down the best car-buying experience we’ve ever had. From the moment we walked in, Jeff Blake was everything you hope for in a salesman—attentive, friendly, and genuinely helpful without ever being pushy. He made the entire process smooth and stress-free. Hayden Guffey, the GMC, went above and beyond to work with us and ensure we felt confident and taken care of every step of the way. And Mason, the finance manager, was excellent—professional, clear, and efficient, making the paperwork side of things easy and hassle-free. It’s rare to find a team this ... Read More

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Google - Apr 27, 2026

Superior Buick GMC delivered hands-down the best car-buying experience we’ve ever had. From the moment we walked in, Jeff Blake was everything you hope for in a salesman—attentive, friendly, and genuinely helpful without ever being pushy. He made the entire process smooth and stress-free. Hayden Guffey, the GMC, went above and beyond to work with us and ensure we felt confident and taken care of every step of the way. And Mason, the finance manager, was excellent—professional, clear, and efficient, making the paperwork side of things easy and hassle-free. It’s rare to find a team this committed to customer satisfaction. If you’re in the market for a Buick, this is the place to go. Outstanding service, great people, and an experience that truly stands out

From service to sales, very professional

Vehicle still has noise during starting. I pointed this out at onset of service. Service could not explain what was origin of noise. The clatter noise is still there. I fear I will have trouble with the starter in the future, at the most inopportune time.

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Quick and did a great job as always!

I liked that they didn't waste my time. It was a very efficient and quick transaction. Also it was no pressure to make a deal. They had better pricing than the Buick dealership in Bentonville. Also the Bentonville Buick dealership wanted to add almost $1,000 dealer add-on fees to the exact same vehicle I got at Superior in Fayetteville without the fake fees. I highly recommend them! Special shout out to my sales person Jeff for being knowledgeable and no-pressure.

Tyler Wilson is an excellent representative of your company. He has great communication skills being quick to respond and answer all of our questions when we ordered a 2025 Sierra, so good that we came back and ordered a 2026 Terrain from him. He is very personable and his actions reflect positively on the reputation of the dealership. We will definitely be recommending him to family and friends!

I had a positive experience on the sales side. However 2 months into having my brand new 2026 car, a headlight went out. On 2/17, I took it to the service dept and was told sometimes it just happens. They took pictures of my car and had to get an approval before the part could be ordered. It was explained to me that the process would be completed and they would have the part in a few days. That was not the case. There was no communication initiated on their end about when the part would arrive unless I reached out to them ... Read More

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Google - Mar 13, 2026

I had a positive experience on the sales side. However 2 months into having my brand new 2026 car, a headlight went out. On 2/17, I took it to the service dept and was told sometimes it just happens. They took pictures of my car and had to get an approval before the part could be ordered. It was explained to me that the process would be completed and they would have the part in a few days. That was not the case. There was no communication initiated on their end about when the part would arrive unless I reached out to them first. I was always told we will update you tomorrow, but wouldn’t hear anything unless I texted the service number. After 3-4 days of me contacting them, I informed them I was pulled over for driving without a headlight. On 2/21, They offered me a loaner while they kept my car. The loaner was dirty, inside and out, I still drove it because I didn’t want to create more fuss. I heard nothing for the next 4 days. I then reached out to a manager on the 6th day of them having my car to complain about the lack of communication, the condition of the rental and the overall process. They explained to me that the part takes time to get because it’s only made in 11 places worldwide. (My best summary of their explanation.) I told them, could you guys at least keep me in the loop of what’s going on from here on out, even if no movement, just let me know so I’m not in the dark. The manager apologized, seemed empathetic, and made it seem like they understood my account of things and that they would be more communicative and they offered to bring the loaner back for a wash and clean. I declined because I did not want to make another trip back to the dealership. 4 more days go by without communication and i had to reach out again, but got the same thing. “GM still hasn’t provided the part or an update.” Another WEEK-7 days, goes by and no communication from them. I reach out again and I’m told they got an update that morning. The part is on the way and they will check periodically that day for tracking info on the part….they contacted me the next day and said it arrived and they are working on it. The day after that I was contacted to pick up my car. When I did, you would think, I’d be offered something as compensation for my waiting process of nearly a month (4 days shy)! But nope, didn’t offer to comp my next oil change, or at the very least have your detail team clean it!!! Something other than we appreciate your patience. Especially after I complained about the condition of the loaner car you gave me. The overall process was very displeasing. I’m praying I never have another issue with this car so I don’t have to go back to them. It’s a brand new 2026 vehicle, you’d think I wouldn’t have had an issue in the first place. Also, had I been told in the beginning it would take almost a month I wouldn’t have complained about waiting, but I was made to believe it would be less than a week. Only giving two stars because I didn’t have a problem on the sales side. I’ve worked with them for my initial oil change and that wasn’t a bad experience (except for the fact that they do hover over you when your service is complete for a good review. That happened on the sales and service side to me. It’s very uncomfortable.) But receiving service for parts good luck. 👍🏾 UPDATE: I was reached out to by a manager and received a sincere apology as well as an offer to make things right for everything that happened. I would say they overcompensated. I have a great appreciation for anyone willing to go out of their way to correct a mistake. Superior is not a bad company and I’m told they have already taken steps to improve in the areas that I experienced trouble in. That’s honestly all I can ask for. 👍🏾👍🏾 thank you all for trying to better my experience.

Before abd during the sale- their name fits the service After- they said they would call, still not yet. Also, thought I would get mats free or maybe a hat, but nothing. I have never had to take the mats out of the truck I was trading-in to have floor mats. So, I would say all was perfect, until I signed. Also, I would think t H ey would push the GMC extended warranty plan, but I don't think that is what I was sold.

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Katie is nothing short of outstanding. She’s the most honest car salesperson I’ve ever interacted with. Easy to follow up with and make a deal work for both parties. 10/10 recommend Katie for your next car buying experience.

Bought a 2021 Chevrolet Silverado RST about 3 months ago. Great vehicle and the buying process was easy. Only issue I’ve had is getting my license plates. Can’t seem to get an actual answer on what the problem is. They use a 3rd party company for out of state vehicle registration but that company can’t give me any information either. Just feels like a game of “let me check on that” and never getting a real answer. Would I buy from them again? Yea I would, they gave me a good deal and I feel like I got a ... Read More

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Google - Feb 3, 2026

Bought a 2021 Chevrolet Silverado RST about 3 months ago. Great vehicle and the buying process was easy. Only issue I’ve had is getting my license plates. Can’t seem to get an actual answer on what the problem is. They use a 3rd party company for out of state vehicle registration but that company can’t give me any information either. Just feels like a game of “let me check on that” and never getting a real answer. Would I buy from them again? Yea I would, they gave me a good deal and I feel like I got a good vehicle. Would I register the vehicle myself next time? Yes just so the process would be smoother.

Great experience! Walked in and was greeted right away! Edgar Sanchez was very helpful from beginning to end!

I've bought 3 vehicles this year from Crain dealership and feel robbed every time, BUT I bought a great used truck with low miles yesterday from Superior Buick GMC and I give them an A+, perfect customer service. Dylan was my sales rep and he was exceptional. This dealership should be first on everyone's list, be sure to ask for Dylan

Whitney provided excellent customer service throughout my search and my purchase of a brand new 2026 GMC Terrain. She went above and beyond to find the vehicle that I wanted, a very beautiful Volcanic Red Terrain AWD. If you are in the market for a new vehicle, I highly recommend reaching out to her at Superior GMC NWA.

Superior GMC’s Service department is incredible. They always get me taken care of swiftly & can accommodate just about anything my car needs. They continue to go above & beyond every time so even when it’s no fun to have something need service on your car, they make it all worth while.

Oscar was extremely helpful! He successfully helped my husband and I repair our perceptive between car dealers and customers. He allowed me to test drive 4 cars and was accommodating all our needs! He was knowledgeable and patient during this process. I would 10/10 recommend seeing Oscar over at Superior Buick GMC Fayetteville!

⭐️ 1 Star – Absolute Nightmare & Worst Purchase I’ve Ever Made This dealership sold me what has turned out to be a complete lemon. I purchased a 2019 Cadillac Escalade from them 6 months ago, and it has spent HALF of my ownership (about 3 months) in the repair shop. I’ve already dumped $10,000+ into repairs on a vehicle that had only 29k miles at purchase and now barely has 35–36k miles. That alone should tell you everything. The issues are extensive and unacceptable for a “luxury” vehicle: • Entire 4WD system completely fried • Engine tensioner belt failure • Side running board malfunction • Cadillac CUE system ... Read More

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Google - Jan 3, 2026

⭐️ 1 Star – Absolute Nightmare & Worst Purchase I’ve Ever Made This dealership sold me what has turned out to be a complete lemon. I purchased a 2019 Cadillac Escalade from them 6 months ago, and it has spent HALF of my ownership (about 3 months) in the repair shop. I’ve already dumped $10,000+ into repairs on a vehicle that had only 29k miles at purchase and now barely has 35–36k miles. That alone should tell you everything. The issues are extensive and unacceptable for a “luxury” vehicle: • Entire 4WD system completely fried • Engine tensioner belt failure • Side running board malfunction • Cadillac CUE system issues • Constant warning lights and unresolved problems To make matters worse, I drove almost 4 HOURS to buy this vehicle after asking multiple, specific questions beforehand—only to arrive and discover the Escalade had been wrecked in the front, which triggered warning lights. This was not properly disclosed prior to the sale. I am now potentially forced to go through insurance just to correct damage that should never have been my responsibility. Once the sale was finalized, the dealership completely disappeared. No follow-up. No accountability. No concern whatsoever for the customer they just sold a disaster to. For context, I previously owned a 2020 Escalade that I drove from 19k miles to 74k miles with ZERO issues before it was totaled. I’m also in the car business myself with nearly 10 years of experience, and I’ve purchased many luxury vehicles. This is, without exaggeration, the worst vehicle purchase I’ve ever made. This dealership knowingly sold a problematic vehicle and washed their hands of it the moment the paperwork was signed. I strongly advise anyone considering buying from here—especially out-of-town buyers—to think twice, ask for full inspections, and get EVERYTHING in writing. I regret this purchase entirely.

Louis my salesman and Randy at the service department took great care of me. I bought a used car and the same evening I drove off, I realized an Led strip in my headlight was fading. They ordered me a new one and absorbed the cost of it which was $1,600. They weren't obligated too, but they wanted to make sure I was satisfied with my purchase. I recommend buying a car from this dealership any day!

We had such a great experience here! I was involved in a wreck that totaled my vehicle, so my husband was looking at cars on Carvana and I guess it alerts the dealerships? Anyways, we got a call from the dealership to set up a time to come look around. Aaron showed us the car my husband had been looking at online, just in a different color. I told him I wanted to test drive it but had to get my kiddos from school and he let us take it to get the kids! They made the process so simple ... Read More

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Google - Dec 10, 2025

We had such a great experience here! I was involved in a wreck that totaled my vehicle, so my husband was looking at cars on Carvana and I guess it alerts the dealerships? Anyways, we got a call from the dealership to set up a time to come look around. Aaron showed us the car my husband had been looking at online, just in a different color. I told him I wanted to test drive it but had to get my kiddos from school and he let us take it to get the kids! They made the process so simple and we left less than 4 hours later with my new 2024 Ford Escape! I absolutely LOVE it! I would highly recommend Superior Buick GMC and Aaron to anyone looking for a vehicle in NWA!

Very nice and fast on getting me in and out.

Love GMC superior in Orangeburg, they always get me taken care of!

We felt rushed. In purchase. Later some good then mostly bad experiences since..

Used Ford Maverick. In perfect condition. My salesperson, Mady, checked on me circling the lot. She knew the inventory. Told me about the Maverick. Showed me pictures and the Carfax. Set me up for a test drive. Lol! Sold me before I got to the test drive. She has followed up and been very helpful.

They were amazing. Made sure all my concerns were addressed. Very kind. Very professional.

I am a little frustrated because I sent something into their website about a car and talked with someone who followed up with me the next day. I have gotten non stop calls/texts from this place and my final straw was getting one at 8:18 tonight. I answered the phone not thinking anything of it because its night time everyone is usually done with work at 5. He insisted on me coming in after I asked him if he could call me back the next day due to it being so late. I guess it felt just unprofessional and at this ... Read More

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Google - Oct 12, 2025

I am a little frustrated because I sent something into their website about a car and talked with someone who followed up with me the next day. I have gotten non stop calls/texts from this place and my final straw was getting one at 8:18 tonight. I answered the phone not thinking anything of it because its night time everyone is usually done with work at 5. He insisted on me coming in after I asked him if he could call me back the next day due to it being so late. I guess it felt just unprofessional and at this point frustrating.

Newbies. Take before pictures. They did not tell me they damaged my vehicle by putting a half inch gap from hitting something. I take before pics, so no question it wasn't there. Among many other issues with comprehension & knowledge of auto repair. Use to be a great shop, not so much now.

We shopped for a vehicle at Superior this week. I was not looking forward to the experience at all with pushy salesmen, pushy finance officer. Car lots are typically not a place to shop and feel comfortable. When you have an opportunity to work with Martin Ortega to purchase a vehicle, the kindness and professionalism is a welcome experience. This includes after the purchase. We've bought many cars and this was our best experience in the 42 years of buying.

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Bought a Tundra yesterday. The sales manager Hayden made me feel like family.

These guys were not friendly and didn’t anything about the cars

Good people

would not recommend this dealership to anyone worst experience with salesman manager and closing manager

Just wanted to say thank you to the team at Superior, especially Ryan, Dylan, and Martin! I had my eye on a VW Tiguan at their dealership for a while and they were all very patient, honest, and helpful while keeping me updated throughout the recon and buying process. I got a good deal on a nearly new car and am very pleased with my experience overall.

The Service Staff here are exceptionally nice and knowledgeable. Got our non GM vehicle serviced without issue. Mark B. the technician who worked on our car was intuitive and found a safety issue we were unaware of and repaired it in a snap.

I was really impressed with Madylin’s honesty and transparency throughout the car buying process at Superior Buick GMC. She explained everything clearly, gave me a fair price, and made me feel comfortable with my purchase. She was very knowledgeable about all the vehicles on the lot and helped me pick the perfect one for my needs. I’ve bought a lot of cars and trucks through the years, but Madylin made me feel like family and took excellent care me. I'd definitely recommend her to anyone looking for a trustworthy salesperson. I will do more business with Superior ... Read More

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Google - Aug 19, 2025

I was really impressed with Madylin’s honesty and transparency throughout the car buying process at Superior Buick GMC. She explained everything clearly, gave me a fair price, and made me feel comfortable with my purchase. She was very knowledgeable about all the vehicles on the lot and helped me pick the perfect one for my needs. I’ve bought a lot of cars and trucks through the years, but Madylin made me feel like family and took excellent care me. I'd definitely recommend her to anyone looking for a trustworthy salesperson. I will do more business with Superior Buick GMC in the future because of my experience here.

Recently had my truck serviced here for an oil change and an alignment. Once I picked it up the alignment was off horribly. I had the wheel far to the right just to go straight. I called and had to bring it back up and drop it off again. After the 2nd alignment there it was still not correct. Ended up taking my truck to a local shop and they told me the alignment was off so bad. The mechanic I went to also said they didn’t tighten the jam nuts on my tie rod ends. Would not recommend ... Read More

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Google - Aug 13, 2025

Recently had my truck serviced here for an oil change and an alignment. Once I picked it up the alignment was off horribly. I had the wheel far to the right just to go straight. I called and had to bring it back up and drop it off again. After the 2nd alignment there it was still not correct. Ended up taking my truck to a local shop and they told me the alignment was off so bad. The mechanic I went to also said they didn’t tighten the jam nuts on my tie rod ends. Would not recommend their service to anyone.

Was thinking about a new ride. Went to a few local places and couldn’t find a deal that made me buy. Walked in and worked with Luis and Jeb felt like family . Was walking the lot and before even acting like I would buy Luis brought us some waters and have a quick lay out of the lot. Found a few that peeked our interest . Drove home feeling like we had been treated great. Jeb and his team even mason in finance took care of is like family… I am proud to be associated with them!

Tyler is the best! Bought 2 vehicles in 2 weeks from him!

Crain GMC is a great dealership I wouldn’t have it any other way from my experience with them I had two great deals on both of my suv never left unsatisfied very friendly people and helpful service my salesman Tony with the keys you need to ask for he took the time to understand were I was financially and physically and put me in something I liked well worth it the patience they have and good people they are my automotive team anything that is going on with your vehicle they will take care of you to get customer ... Read More

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Google - Jul 21, 2025

Crain GMC is a great dealership I wouldn’t have it any other way from my experience with them I had two great deals on both of my suv never left unsatisfied very friendly people and helpful service my salesman Tony with the keys you need to ask for he took the time to understand were I was financially and physically and put me in something I liked well worth it the patience they have and good people they are my automotive team anything that is going on with your vehicle they will take care of you to get customer satisfaction I am greatly appreciated thanks to nick and iris and tony with the keys for making it all possible

Great experience buying from Superior GMC. Jeb and Aaron made the process easy and are incredible to work with. Wouldn't buy from anywhere else

I was in the market for a Tahoe or GMC and worked with Katie during my search. She was incredibly knowledgeable about the vehicles, always respectful with both me and my wife, and very responsive throughout the process. She replied quickly to text messages and really took the time to understand my needs. Out of all the dealerships we visited, Katie stood out as the best salesperson we came across. Although I didn’t end up buying from her due to the current market shortage and not finding exactly what I was looking for, the pricing was fair and the ... Read More

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Google - Jun 26, 2025

I was in the market for a Tahoe or GMC and worked with Katie during my search. She was incredibly knowledgeable about the vehicles, always respectful with both me and my wife, and very responsive throughout the process. She replied quickly to text messages and really took the time to understand my needs. Out of all the dealerships we visited, Katie stood out as the best salesperson we came across. Although I didn’t end up buying from her due to the current market shortage and not finding exactly what I was looking for, the pricing was fair and the experience was excellent. She even congratulated me after hearing I bought elsewhere…a true class act and a rare quality in sales. I rarely leave reviews, but this is the least I could do to show my appreciation. I’ll definitely reach out to her for my next purchase.

Bought a used car, was told everything was good include battery, drove 400 miles to the dealership and at 1st the car showing low battery please start, brought it to check come out to a bad battery. General Manager refused to replace and was told buy it or leave if i want to even though they ran my credits and have everything ready. GM also refuse to change oil prior to complete the sale and told I have to pay for it ($110) i agreed but later it was covered, oil changed was done, drove home and car showing it was overfilled, ... Read More

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Google - Jun 25, 2025

Bought a used car, was told everything was good include battery, drove 400 miles to the dealership and at 1st the car showing low battery please start, brought it to check come out to a bad battery. General Manager refused to replace and was told buy it or leave if i want to even though they ran my credits and have everything ready. GM also refuse to change oil prior to complete the sale and told I have to pay for it ($110) i agreed but later it was covered, oil changed was done, drove home and car showing it was overfilled, alignment was also done but the car still pulling and not driving straight, speech less. Understand it was a used car but if it wasnt for the car I would not recommend this dealership. Overall 2 out of 5 buying experience,great finance team and sale guy (Aaron), management need to be trained a lot better. *Respond : Aaron mentioned about car’s battery passed per shop and the alignment was done, but was it done correctly? Engine oil was over filled and battery come out to be bad yea? you have anything to said about my story with the manager? Right everything checked out.

5 stars. I’ve bought 3 vehicles here

Update: After posting this, someone reached out and wanted to do what they could to make things right. I took the car to Audi and it needed a whole new sunroof, wind deflector, and some parts in the ceiling dome console were broken due to water damage. Superior paid the full amount of $1300. I appreciate them doing this. While this was a big inconvenience, I appreciate them doing the right thing and I am satisfied with the resolution. Do not purchase from these people. I Purchased a 2020 Audi Q3. The same day I drove it off the lot (it was ... Read More

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Google - May 19, 2025

Update: After posting this, someone reached out and wanted to do what they could to make things right. I took the car to Audi and it needed a whole new sunroof, wind deflector, and some parts in the ceiling dome console were broken due to water damage. Superior paid the full amount of $1300. I appreciate them doing this. While this was a big inconvenience, I appreciate them doing the right thing and I am satisfied with the resolution. Do not purchase from these people. I Purchased a 2020 Audi Q3. The same day I drove it off the lot (it was raining) water started coming in through the ceiling and shorted the electronics (sunroof leak). I took it back the next day and they “fixed” it. Of course they like to talk to you like it was just some little issue of the drain tubes being clogged and make you feel like you’re over reacting. Then the rain comes back and once again water falls from the ceiling, dripping into the car. I am completely unable to drive it in the rain. I take it back again and they “fix” it again. I finally contact Audi and discover it is covered under warranty 75%. So I am on the hook for the 25% because these people cannot fix an Audi sunroof. How do I know they knew about the issue? The car had an odd smell, not super strong so I couldn’t tell what it was, but I later realized it was due to water intrusion and the carpet molding. They claimed to have done a thorough inspection of the vehicle when I was negotiating a price with them. They also had the vehicle for weeks beforehand, so they had to have known when it was rained on or put through their car wash on site. Of course the sale was final and they would not discuss letting me take back the car. Oh, and did I mention I traded in my car and promptly gave them both keys, but then when it came to giving me the second key for the Audi, they took over a month to get the key. I had to make many trips down there. I had to make it my last time job to pester them to get me the second key. I would have never gotten it if I hadn’t called and texted every day. After 3 weeks I even called Audi to get a quote to have the second key made, and sent it to Superior and said they had to pay me if they didn’t get the key. Stay away from this place at all costs. I will be watching for a response from the owner. I’m sure they will try to claim otherwise but I have picture proof of texts and everything. Will update this review to respond to them.

I was sold a car with a good credit score and a pre approved lender and they sold me different car than the one I came in to buy and gave me a 17%apr that calculates daily and ran my credit check 6 times and I’m still working to get it back to where it was. I’ve missed no payments and have paid for almost 3 years and I still owe 18900 on a 21000 vehicle with a blue book value of 9000. The salesman said I could refinance it after 6 months and sold it to Ally who does NOT refinance. I am ... Read More

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Google - May 9, 2025

I was sold a car with a good credit score and a pre approved lender and they sold me different car than the one I came in to buy and gave me a 17%apr that calculates daily and ran my credit check 6 times and I’m still working to get it back to where it was. I’ve missed no payments and have paid for almost 3 years and I still owe 18900 on a 21000 vehicle with a blue book value of 9000. The salesman said I could refinance it after 6 months and sold it to Ally who does NOT refinance. I am upside down on this purchase that AARON sold to me and said that he can’t help me. I’m a single mom who is trying to make it and they are committing ROBBERY!

I wish that I could give more than 5 stars to this company. Two weeks ago I came in and met with Katie Woody. She took us for a ride in a truck that we had fallen in love with. Then she had come to the realization that I was signing papers for a RWD truck and not a 4x4 like I had been wanting. Instead of letting me buy the truck and leave looking foolish, she stopped me and made it right. I left very pleased with my new truck. Fast ward to that weekend. I am driving to work ... Read More

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Google - Apr 29, 2025

I wish that I could give more than 5 stars to this company. Two weeks ago I came in and met with Katie Woody. She took us for a ride in a truck that we had fallen in love with. Then she had come to the realization that I was signing papers for a RWD truck and not a 4x4 like I had been wanting. Instead of letting me buy the truck and leave looking foolish, she stopped me and made it right. I left very pleased with my new truck. Fast ward to that weekend. I am driving to work and my check engine light comes on. My heart sinks and I feel sick. This truck has 140k miles on it and means that I have no warranty. I messaged Katie and told her my story and she told me that she would see what she can do. I bring my truck in the next week with my stomach feeling like it is in my throat I am so nervous. They hook my truck up and inform diagnostics on it. When they are done they tell me I need to replace my catalytic converter. The parts alone would be more than $2k and I felt defeated. Then Katie took her time to reach out to her Gen. Manager. They then said that although they don't technically owe me anything, being that I had only owned the truck for less than a week though, they wanted to make it right. I will always be bringing my business and friends to Superior for sure.

Friendly employees. Didn’t buy a car but still nice sales associates.

This dealership is disappointing. Did not communicate clear or return calls and text on vehicles. Glad I took my business elsewhere and got exactly what I was looking for without any run around. Not impressed with anyone I spoke with here while shopping for a 2025 Yukon.

Purchased a used Tesla Model 3 back in October of 2024 from a gentleman named Ryan. Initially, I had called about the car I purchased and was told it was on the lot. Make a 40 minute drive to the lot to be told it wasn't on lot. I was a bit disappointed, but it was a Saturday. So, not really a big deal. It was at a Tesla repair shop having a few things taken care of. I believe they were hoping to put me into whatever they could. Went again later that week and was pleased with the car, so ... Read More

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Google - Apr 8, 2025

Purchased a used Tesla Model 3 back in October of 2024 from a gentleman named Ryan. Initially, I had called about the car I purchased and was told it was on the lot. Make a 40 minute drive to the lot to be told it wasn't on lot. I was a bit disappointed, but it was a Saturday. So, not really a big deal. It was at a Tesla repair shop having a few things taken care of. I believe they were hoping to put me into whatever they could. Went again later that week and was pleased with the car, so we began the paperwork. While discussing with the salesman I mentioned that one of the biggest deciding factors was the clean vehicle credit. I didn't think much of it, but he didn't comment, or say anything else for that matter regarding the subject. All in all, it was a mostly pleasant transaction. Before I go further, I need to note that I was not fully informed on the qualifiers for the clean vehicle credit. Fast forward to tax time and I find out it's not eligible. A little research and I find I paid too much to qualify. Looking back on the interaction, I am beyond disappointed at the lack of disclosure. I wouldn't of purchased the vehicle knowing it didn't qualify for the $4000 credit, and I believe he could sense that. Tax time was a lot more disappointing than I had planned thanks to the lack of disclosure with the Superior group. Love the car, super disappointed in the staff at Superior. I honestly can't believe the level of integrity with a household name such as Superior. At least Ryan made his commission I suppose.

We purchased a new car which has turned out to be a lemon! It has a vibration in low rpm under load and everyone acknowledges it, duplicates it, but when they couldn't fix it GM decided it was NORMAL! I've had trouble getting calls returned and they have not helped us to get our car repaired or to get help from GM. Also I found in the paperwork that they had me sign an agreement to not pursue any claim as a class action suit - I guess GM knows they have problems.

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Purchase of used car went fine. They did not have title to the car they sold me, which was not discussed. I just assumed a car dealership would have the legal title to all the cars they are selling (my mistake). I waited 60 days to get the title and only heard back from them when I called in to ask about why it was taking so long. They do not have a title, I am currently on day 30 of waiting for a bonded title (90 days total at this point). Getting ahold of anyone in the store is like pulling teeth, ... Read More

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Google - Dec 2, 2024

Purchase of used car went fine. They did not have title to the car they sold me, which was not discussed. I just assumed a car dealership would have the legal title to all the cars they are selling (my mistake). I waited 60 days to get the title and only heard back from them when I called in to ask about why it was taking so long. They do not have a title, I am currently on day 30 of waiting for a bonded title (90 days total at this point). Getting ahold of anyone in the store is like pulling teeth, constant promises of callbacks and updates, but I am not getting any unless I call in every 7-10 days. Would not recommend under any circumstance, very dishonest and not interested in even starting the process of making it right. Take your money and business elsewhere.

The sales manager at this location is a JOKE. We came in with a certain payment we wanted to be at, the sales manager here was extremely rude and told us that "What you're telling me is that this truck is obviously not the one for you". We ended up finding a truck at their sister location in Siloam, he refused to bring the truck to the Fayetteville location until we "agreed on the numbers" who would blindly agree on numbers without seeing the vehicle first?! When I told him that he was not my ... Read More

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Google - Oct 21, 2024

The sales manager at this location is a JOKE. We came in with a certain payment we wanted to be at, the sales manager here was extremely rude and told us that "What you're telling me is that this truck is obviously not the one for you". We ended up finding a truck at their sister location in Siloam, he refused to bring the truck to the Fayetteville location until we "agreed on the numbers" who would blindly agree on numbers without seeing the vehicle first?! When I told him that he was not my only option in NWA and I would find another dealership to purchase from, he then said "I don't know what dealership will get you to the numbers that you want to be without drastically cutting the cost, which we cannot do" Guess what, we went to the Siloam location and purchased that EXACT TRUCK we were trying to from this location, with the payment we wanted and they gave us $3K more on our trade in. I recommend purchasing from the Siloam location as the sales manager at Fayetteville is a complete jerk and does not care to work with his customers. He really should not be working directly with people, if he cannot figure out how to be respectful. I also recommend that when you're dealing with a husband-and-wife team, that you also shake the wife's hand and learn to conversate with the women also. Its RUDE to totally dismiss the woman. Just a future tip for ya 🙂

Purchase of vehicle was fine. But was promised a spare key when we gave em our spare key on our trade. We were told they would have one when we came and picked up title. But they mailed title instead. Have called on 3 different occasions and just get the run around. Moral of story get the spare before you leave

They were fast, friendly, and very knowledgeable about their products. Every question was answered in a very timely manner

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I came there for an oil change and to have my tires rotated as always. I also mentioned for the second time now to the service agents that I'm getting horrible gas mileage on the vehicle that I purchased from you last year and no one really seems to want to do anything about it unless there is a light of some kind coming on the dashboard. Which there was but then it was cleared. Not only do I regret purchasing this vehicle but also purchasing the useless warranty that I added on. It's pathetic that mechanics need ... Read More

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Google - Oct 17, 2023

I came there for an oil change and to have my tires rotated as always. I also mentioned for the second time now to the service agents that I'm getting horrible gas mileage on the vehicle that I purchased from you last year and no one really seems to want to do anything about it unless there is a light of some kind coming on the dashboard. Which there was but then it was cleared. Not only do I regret purchasing this vehicle but also purchasing the useless warranty that I added on. It's pathetic that mechanics need computers to tell them what to do these days. Meanwhile I'm riding around getting 225 Mi to the tank in a vehicle that is a 4 cylinder with a flex fuel system. I should be getting the best gas mileage in town. And I should also be getting the best service in town according to your brand but that's not true in reality. There is more to the story and I would love to go over it with someone who is ABOVE the management team in the service department as they are basically useless also.

Do not buy a used vehicle from here. They guarantee it with a “inspection” but apparently it means nothing. Before my first payment on the vehicle I had to replace the transmission. They did work with me and agreed to cover all expenses besides $2500. Fine. Had another issue that requires the battery to be disconnected and reconnected for a minute. Wouldn’t do it without charging me. Overall I am less than impressed with the quality of service received here. For somewhere that claims to be superior, they sell less than superior used vehicles, all while assuring you it is ... Read More

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Google - Oct 11, 2023

Do not buy a used vehicle from here. They guarantee it with a “inspection” but apparently it means nothing. Before my first payment on the vehicle I had to replace the transmission. They did work with me and agreed to cover all expenses besides $2500. Fine. Had another issue that requires the battery to be disconnected and reconnected for a minute. Wouldn’t do it without charging me. Overall I am less than impressed with the quality of service received here. For somewhere that claims to be superior, they sell less than superior used vehicles, all while assuring you it is in great condition and has undergone a rigorous inspection. Buy somewhere else.

Poor experience, steer clear if you want any form of transparency because they wont give it. All I asked for was the out the door price and transparency on all the fees and costs involved with the final price of the car. I was told I would receive that yet I didn’t. I was contacted by multiple sales associates over the course of days with neither willing to answer my simple questions. Then when I notified I wouldn’t come in until they told me the price of the car, the sales manager Hayden said he would get me ... Read More

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Google - Oct 1, 2023

Poor experience, steer clear if you want any form of transparency because they wont give it. All I asked for was the out the door price and transparency on all the fees and costs involved with the final price of the car. I was told I would receive that yet I didn’t. I was contacted by multiple sales associates over the course of days with neither willing to answer my simple questions. Then when I notified I wouldn’t come in until they told me the price of the car, the sales manager Hayden said he would get me the price only to ignore me completely in the end. Utter lack of of professionalism. I would’ve loved to have made a fair deal and come and pick up the car, it seems they weren’t interested however.

When in for transmission flush, but all they could do was drain oil and replace. . I am not happy They told me my 2014 Cadillac ATS Transmission did not have a pan or a filter, THAT is a lie.

Made an appointment to get my info service center worked on. When I arrived was told I should not have been told they could work on it in one hour. Was then told it would cost me $175 to check it out and that I would have to leave the vehicle. I bought the vehicle new—2019 GMC Canyon—and paid for a 100,000 mile warranty. They told me they would have to submit the repairs and could not guarantee me they would be covered. Don’t let the finance manager talk you into purchasing a $2,000 warranty you cannot use!!!!!!

After calling in Monday and scheduling an appointment for 11 o’clock on Tuesday and then calling Tuesday morning to discuss my appointment I show up and was told that I don’t have an appointment…. Transmission was almost a quart over full my battery terminals were just laid on to my battery no wrench put on them. That was my first time experience with your company and I would be a fool to recommend anybody I know to go there, nor will I be back up there.

Lied to me about interest rates. Still waiting for blackout pieces that weren’t installed when purchased.

Service department doesn't listen. Had no idea what I was asking for. There was no need for equipment to remove code. It's was a simple go into the selection and choose type of thing. But I got it, thanks.

Everyone was nice but my GMCS ENGINE BLEW & its a 2019 with 81,000 mikes. Not even paid for yet. Was not offered a loaner. My Denali is the black edition & am very disappointed in my vehicle…….

They won’t even service their own products. Claim they don’t even have the equipment to work on their own brand. Stay far away from this place they only want your money. Money hungry staff.

Scheduled a service appointment for my 2020 Acadia. Arrived a several minutes early and they started right away. After a short and reasonable wait, that came to get me in the waiting room. Went over what they had done. I paid and was on my way.

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I had to have my truck put on diagnostic for a dpf issue. Check in and test fiine. When the technician called, we discussed repair and pricing and procedures to move forward. The technician called back, and the price more than doubled, so I canceled, and they charged me for setting up service . Seems kinda silly since pricing was incorrect.

Trying to order new vehicle. Sales person keeps giving the runaround and then quits returning calls. Very disappointing

Salesman and finance manager were friendly and nice, made us feel welcome when buying a vehicle. This is the first vehicle I financed. Not a day later an engine code comes up, it comes back every few days so I know their service department cleared it to sell it. Couple weeks into driving it I get clunking up front in the suspension, then a week after that the the clutch components fail and now I can't even drive it. The warranty company won't authorize a rental even though that's in the contract, they say only after approved ... Read More

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Google - Feb 6, 2023

Salesman and finance manager were friendly and nice, made us feel welcome when buying a vehicle. This is the first vehicle I financed. Not a day later an engine code comes up, it comes back every few days so I know their service department cleared it to sell it. Couple weeks into driving it I get clunking up front in the suspension, then a week after that the the clutch components fail and now I can't even drive it. The warranty company won't authorize a rental even though that's in the contract, they say only after approved repairs are being started then they can approve a rental, the contract states from any mechanical failure I get a rental. Waste of money. I haven't even gotten the title back yet and I'm already thousands into repairs.... I don't even have 1000 miles on the vehicle, yes it's used but obviously it was not looked over properly before selling the vehicle. I will be canceling my warranty and will NOT be getting any service or purchasing another vehicle from them again. O bought a newer vehicle to not waste money repairing a vehicle all the time, looks like I was better off with my previous vehicle. Service department states that repairs are not covered with abuse on the vehicle, driving home is not abuse and my warranty contract does not state anything about abuse, it is covered either way. Things apparently change after you buy their vehicle and they get their money.

They were fast, friendly, and very knowledgeable about their products. Every question was answered clear and understandable.

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Helpful people. But bought a 2021 truck. Happy with the truck. Only wish they would have disclosed the truck had previously been wrecked. I would have purchased a different vehicle

Totally waste of time I hope they make no issues for anyone with thier ridiculous pricing

Thought I had a deal with them - and then nothing. No message, no callback, no idea what happened.😡 I would avoid these clowns.

8-27-22 After seeing a truck online that looked and was reported to be "very clean" we drove from Fort Smith for a test drive. When looking over the truck it was clear something had been pulled and dropped on the bed rails of the truck, as the right side was slightly caved down, while the left side was slightly bent upward. The right side also had several scratches and a small dent in the fender. All could have been overlooked if the test drive had gone well. After exiting the freeway and while slowing from 60 to 40mph, ... Read More

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Google - Aug 28, 2022

8-27-22 After seeing a truck online that looked and was reported to be "very clean" we drove from Fort Smith for a test drive. When looking over the truck it was clear something had been pulled and dropped on the bed rails of the truck, as the right side was slightly caved down, while the left side was slightly bent upward. The right side also had several scratches and a small dent in the fender. All could have been overlooked if the test drive had gone well. After exiting the freeway and while slowing from 60 to 40mph, the truck felt like it was going into a severe wheel hop. It continued after letting off of the brake until completely out of the curve we were in. We were lucky we didnt lose control and run off the road or worse, into another vehicle. Once we returned to the dealer, they vowed to find and fix the problem, however they were not willing to reduce the price of the truck, while offering very minimum for our trade, which is newer and in better shape than the truck. (looking to trade a small SUV for a truck to pull a camper). BTW, the truck was priced at least $4000 over KBB, and that is being generous.

Great job as usual, thanks to Hunter Our service representative. We use them for both our vehicles.

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Just not looking out for our best interest after being a customer for 13 years

fAST AND WELL DONE. NO PROBLEMS AND DID NOT TRY TOO VERSELL. WILL CONTINUE TO USE FOR MY SERVICE NEEDS.

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Very unprofessional way to buy a car. Talked to Jay, he was not helpful at all. We agreed for a price, then he suddenly says no for the price. I was willing to buy a30,000$ car, but thankfully I didn’t for the unprofessional way.

Get everything in writing and read it before you sign anything. You have been warned.

Scammers, please close your doors